FAQs
FAQs.
Do you ship outside Australia?
We are currently focussing on supporting the Australian market whilst we find our feet, but we look forward to expanding internationally in the future.
When will my order be shipped?
All orders are shipped within 3 business days of order being placed.
Do you have a loyalty program?
Yes, sign up to receive discounts!
What is the cost of shipping?
- We offer free shipping over $150
- Under $150 you can elect standard shipping or Express at Australian Post’s standard rates.
What is your returns policy?
Due to the nature of the product we do not provide returns or refunds due to change of mind. If you have a medical reaction to a product, please discontinue use, seek medical attention first and contact us after with evidence of the reaction. We will be in contact within 24hrs. For other issues please contact us!
What are your sustainability values?
You can see Australian Skincare Collectives values here, for each brands values please see their pages or specific products.
Get in Touch.
We love hearing from you!
Contact us using the below form with any questions or if you would like to stock with us.